Help with my Featured Ad
About Featured Ads and Homepage Spotlight Ads
Featured Ads are ads that appear in a special Featured Ads section at the top of the listings pages for either 3, 7 or 14 days. The benefit of featuring your ad is that more people read and reply to these ads because of their prominent position at the top of the listings for a few days.
Homepage Spotlight Ads (previously known as Homepage Featured Ads) are ads that appear in a section at the top of the homepage for 7 days. The benefit of a Homepage Spotlight is that your ad is likely to be seen by thousands of visitors to Gumtree.
While posting ads on Gumtree is free, featuring your ad in the listings or on the homepage involves the payment of a fee.
Homepage Spotlight Ads (previously known as Homepage Featured Ads) are ads that appear in a section at the top of the homepage for 7 days. The benefit of a Homepage Spotlight is that your ad is likely to be seen by thousands of visitors to Gumtree.
While posting ads on Gumtree is free, featuring your ad in the listings or on the homepage involves the payment of a fee.
What is the price to feature my ad?
The price is based on how long you’d like your ad to appear at the top of the listings page and which category you are featuring your ad in. When you post your ad the price to feature it in that category for either 3, 7 or 14 days is shown on the form.
If you select to feature your ad on the homepage for 7 days, the price depends on the category you select and is shown on the form.
We accept all major credit and debit cards, and PayPal.
* The price in some categories may change based on demand but this won't happen often.
If you select to feature your ad on the homepage for 7 days, the price depends on the category you select and is shown on the form.
We accept all major credit and debit cards, and PayPal.
* The price in some categories may change based on demand but this won't happen often.
How many Featured Ads are displayed at one time?
Most categories have 5 Featured Ads displayed per page, on the first 3 pages of listings in the sub-category. In some of our most popular categories there can be more than this, e.g. London Removals displays 7 Featured Ads on the first 4 Pages.
Featured ads also appear on rotation in the top level category of the sub-category they’re posted in (e.g. an ad featured in ‘Bicycles for sale in London’ will also appear at the top of ‘Sports / travel / leisure for sale in London’).
Homepage Featured ads appear on rotation at the top of the homepage. 6 ads are displayed at a time.
Featured ads also appear on rotation in the top level category of the sub-category they’re posted in (e.g. an ad featured in ‘Bicycles for sale in London’ will also appear at the top of ‘Sports / travel / leisure for sale in London’).
Homepage Featured ads appear on rotation at the top of the homepage. 6 ads are displayed at a time.
Featuring my ad
You can feature your ad either when you first post it, or anytime afterwards as long as it is live and in a category that has Featured Ads or in a category which allows Homepage Feature.
To feature a new ad:
1. Go to post an ad as normal
2. Select one of the "Feature Your Ad" buttons in the form depending upon whether you want to feature your ad for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Complete the details for your ad as normal, submit or preview it and then follow the instructions to pay for it to also be featured
After a short period (it can be up to 4 hours) your ad will then appear in the regular listings as well as in the Featured Ads section at the top of the category you have posted in.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
To feature an existing ad:
1. Click on the “Manage my ad” button on the Gumtree homepage. Enter your ad’s posting reference number and password.
2. In your ad select one of the "Feature Your Ad" buttons depending upon whether you want to feature it for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Preview it and then follow the instructions to pay for your ad to be featured
After a short period (it can be up to 4 hours) your ad will then appear in the Featured Ads section at the top of the category you have posted in, as well as in the regular listings.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
To feature a new ad:
1. Go to post an ad as normal
2. Select one of the "Feature Your Ad" buttons in the form depending upon whether you want to feature your ad for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Complete the details for your ad as normal, submit or preview it and then follow the instructions to pay for it to also be featured
After a short period (it can be up to 4 hours) your ad will then appear in the regular listings as well as in the Featured Ads section at the top of the category you have posted in.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
To feature an existing ad:
1. Click on the “Manage my ad” button on the Gumtree homepage. Enter your ad’s posting reference number and password.
2. In your ad select one of the "Feature Your Ad" buttons depending upon whether you want to feature it for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Preview it and then follow the instructions to pay for your ad to be featured
After a short period (it can be up to 4 hours) your ad will then appear in the Featured Ads section at the top of the category you have posted in, as well as in the regular listings.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
Can I feature an ad that is already posted on the site?
Yes! To feature an existing ad:
1. Click on the “Manage my ad” button on the Gumtree homepage. Enter your ad’s posting reference number and password.
2. In your ad, select one of the "Feature Your Ad" buttons depending upon whether you want to feature it for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Follow the instructions to preview and pay for it to be featured.
After a short period (it can be up to 4 hours) your ad will then appear in the Featured Ads section at the top of the category you have posted in, as well as in the regular listings.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
1. Click on the “Manage my ad” button on the Gumtree homepage. Enter your ad’s posting reference number and password.
2. In your ad, select one of the "Feature Your Ad" buttons depending upon whether you want to feature it for 3, 7 or 14 days. To select Homepage Feature, tick the box to feature for 7 days.
3. Follow the instructions to preview and pay for it to be featured.
After a short period (it can be up to 4 hours) your ad will then appear in the Featured Ads section at the top of the category you have posted in, as well as in the regular listings.
Homepage Featured ads may take longer to appear while the picture in the ad is reviewed.
Can I feature the same ad in more than one category?
You can only feature an ad in the sub-category it was posted in. However the ad will also be automatically featured in the category's parent. For example if an ad was featured in the "Removals" sub-category then it will also automatically appear in the "Building/ Home/ Removal" category.
Homepage Feature ads appear on the homepage of the site the ad was posted in.
Homepage Feature ads appear on the homepage of the site the ad was posted in.
How long will my ad be featured for?
Your ad will remain featured for the duration that you selected – either 3, 7 or 14 days.
Homepage Feature ads are featured on the homepage for 7 days.
Homepage Feature ads are featured on the homepage for 7 days.
Why can't I see my ad in the Homepage Feature section?
There are a few possibilities why you might not be able to see your ad:
• Your ad has not come online yet
If you’ve only just posted your ad, please bear in mind that there will be a delay while we review the picture you submitted with your ad. But don’t worry – your Homepage featured time only starts from when your ad goes live, so you’re not paying for time when your ad isn’t on the site.
• Your ad is not currently one of the 6 ads being shown on the homepage
The Featured Ads being displayed on the Homepage are always picked at random from the pool of those sold. We can only show 6 ads at a time so you might not see your Advert appear each time. But don’t worry - our system ensures that even if you can’t see your Ad on the homepage, other visitors to Gumtree can.
• Your ad has expired
If you can’t see your ad at all in the regular listings or as a Homepage Featured Ad and your ad was posted more than 30 days ago then it has probably expired.
• Your ad has been temporarily suspended or deleted
We have some automated tools to identify ads that may be inappropriate plus a community reporting system. Ads that we find fall outside our posting rules or terms and conditions may be removed from the site.
If none of these reasons seem to apply then please let us know and we’ll have a look.
• Your ad has not come online yet
If you’ve only just posted your ad, please bear in mind that there will be a delay while we review the picture you submitted with your ad. But don’t worry – your Homepage featured time only starts from when your ad goes live, so you’re not paying for time when your ad isn’t on the site.
• Your ad is not currently one of the 6 ads being shown on the homepage
The Featured Ads being displayed on the Homepage are always picked at random from the pool of those sold. We can only show 6 ads at a time so you might not see your Advert appear each time. But don’t worry - our system ensures that even if you can’t see your Ad on the homepage, other visitors to Gumtree can.
• Your ad has expired
If you can’t see your ad at all in the regular listings or as a Homepage Featured Ad and your ad was posted more than 30 days ago then it has probably expired.
• Your ad has been temporarily suspended or deleted
We have some automated tools to identify ads that may be inappropriate plus a community reporting system. Ads that we find fall outside our posting rules or terms and conditions may be removed from the site.
If none of these reasons seem to apply then please let us know and we’ll have a look.
Why can't I see my ad in the Featured Ads section?
There are a few possibilities why you might not be able to see your ad:
• Your ad has not come online yet
If you’ve only just posted your ad, please bear in mind that it could take up to 4 hours before it appears live on the site. But don’t worry – your featured time only starts from when your ad goes live, so you’re not paying for time when your ad isn’t on the site.
• Your ad is not currently on the 1st page
Each time someone visits a page with Featured Ads, Gumtree displays a number of Featured Ads at the top of the page from those that have been sold in that Category. This is usually 5, but does vary by Category (see “How Many Ads Are Displayed At One Time”). Because the Featured Ads being displayed are always picked at random from the pool of those sold you might not see your Advert appear each time. But don’t worry - our system ensures that even if you can’t see your Ad on the page, other visitors to Gumtree can.
• Your ad has expired
If you can’t see your ad at all in the regular listings or as a Featured Ad and your ad was posted more than 30 days ago then it has probably expired.
• Your ad has been temporarily suspended or deleted
We have some automated tools to identify ads that may be inappropriate plus a community reporting system. Ads that we find fall outside our posting rules or terms and conditions may be removed from the site.
If none of these reasons seem to apply then please let us know and we’ll have a look.
• Your ad has not come online yet
If you’ve only just posted your ad, please bear in mind that it could take up to 4 hours before it appears live on the site. But don’t worry – your featured time only starts from when your ad goes live, so you’re not paying for time when your ad isn’t on the site.
• Your ad is not currently on the 1st page
Each time someone visits a page with Featured Ads, Gumtree displays a number of Featured Ads at the top of the page from those that have been sold in that Category. This is usually 5, but does vary by Category (see “How Many Ads Are Displayed At One Time”). Because the Featured Ads being displayed are always picked at random from the pool of those sold you might not see your Advert appear each time. But don’t worry - our system ensures that even if you can’t see your Ad on the page, other visitors to Gumtree can.
• Your ad has expired
If you can’t see your ad at all in the regular listings or as a Featured Ad and your ad was posted more than 30 days ago then it has probably expired.
• Your ad has been temporarily suspended or deleted
We have some automated tools to identify ads that may be inappropriate plus a community reporting system. Ads that we find fall outside our posting rules or terms and conditions may be removed from the site.
If none of these reasons seem to apply then please let us know and we’ll have a look.
How can I get a VAT receipt for my Featured Ad?
A VAT receipt is automatically sent to the email address you provided when posting your featured ad. If you haven’t received a VAT receipt, please let us know and we will send you one.
Why can't I pay for my Featured Ad using my account?
We currently accept payment of Featured Ads in the Jobs category using your account invoice.
We know that this is a preferred payment option for all account holders and so we are working to provide this facility as soon as possible.
In the meantime, we continue to accept payment by major credit and debit cards or PayPal.
It is not currently possible to pay for a Homepage Feature using your account.
We know that this is a preferred payment option for all account holders and so we are working to provide this facility as soon as possible.
In the meantime, we continue to accept payment by major credit and debit cards or PayPal.
It is not currently possible to pay for a Homepage Feature using your account.
My Featured Ad was deleted. Can I get a refund?
We reserve the right to remove ads without refund where these breach our posting rules and/or terms and conditions . You are asked to confirm that you have read the posting rules and terms & conditions before submitting your ad.
However, if you feel that your deleted ad does meet our posting rules and terms & conditions then please let us know and we will take a look.
However, if you feel that your deleted ad does meet our posting rules and terms & conditions then please let us know and we will take a look.
Editing my ad when it is featured
You can still edit your ad as normal while it is featured. Simply click on the “Manage my ad” button on the Gumtree homepage and follow the instructions.
Just don’t change the already selected button for “Feature your ad” if you don’t want to change the featured period and pay again or un-feature your ad!
Please note that if you edit your Homepage Feature, there will be a delay before it is live again on the homepage.
Just don’t change the already selected button for “Feature your ad” if you don’t want to change the featured period and pay again or un-feature your ad!
Please note that if you edit your Homepage Feature, there will be a delay before it is live again on the homepage.
Re-featuring my ad
At the end of the period that you have selected to feature your ad we will automatically send you an email to let you know that your ad will no longer be featured (although your ad will remain in the regular listings until it expires). If you would still like your ad to be featured again then the email will contain a link so that you can re-feature it.
Alternatively you can feature your ad again by using the “Manage my ad” button on the Gumtree homepage at anytime (as long as your ad is still live, see here to find out how.
Alternatively you can feature your ad again by using the “Manage my ad” button on the Gumtree homepage at anytime (as long as your ad is still live, see here to find out how.
I want to feature my old ad from a few months ago – where is it?
In general, the expiry timings for ads is between 30 and 90 days depending upon the category in which you have posted your ad. We don’t usually keep copies of ads that have expired. If your ad is older than 30 days, we are unlikely to have a copy of the ad.
Deleting my ad when it is featured
Your ad will stay online as a regular listing either until it has expired or until you decide to delete it.
If you want to delete your ad while it is featured, it will be deleted from both the regular listings and from the Featured Ads or Homepage Feature section. Simply click on the “Manage My Ad” button on the homepage and follow the instructions.
After a short delay your ad will be removed from both the regular listings and the Featured Ads/Homepage Feature section.
If you want to delete your ad while it is featured, it will be deleted from both the regular listings and from the Featured Ads or Homepage Feature section. Simply click on the “Manage My Ad” button on the homepage and follow the instructions.
After a short delay your ad will be removed from both the regular listings and the Featured Ads/Homepage Feature section.
Still need help with featured ads that you can’t find here?
You might want to have a look at the Help with my ad page if your question is about ads in general and not specific to Featured Ads.
Alternatively for other questions about Featured Ads click here so that we can help you out!
For all Homepage Feature questions, click here and we will get back to you as soon as we can!
Alternatively for other questions about Featured Ads click here so that we can help you out!
For all Homepage Feature questions, click here and we will get back to you as soon as we can!