We are currently recruiting for a part-time Customer Service Advisor, based in Dundee, at one of our Financial Services clients. This exciting position is for a six month fixed term contract, to start as soon as possible. You will be required to work 21 hours per week.

Job Purpose

- To provide a competent, efficient and friendly service to all branch customers
- Identifying customers’ needs
- Providing appropriate solutions
- Referring to qualified staff where relevant
- Ensuring company policy and procedures are adhered to.

Key Competencies

Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis.
Keeps fully up to date with all company procedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate.
Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriate company product or service, referring to more experienced/qualified member of staff as appropriate.
Takes on additional responsibilities and duties as required by group manager.

Essential Skills/Background:

A proven background in handling customer queries, both face to face and over the telephone.
Keyboard skills
Cash handling experience.
GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.
Competent in both MS Word and MS Excel

For more information on the role, please contact Michelle Cillié on 0131 240 3690 or email michelle.cillie@reed.co.uk.

Contact details

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